1. Introduction
Habito Property (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to our website, services, and all interactions related to the management of short-term rental properties in Australia.
2. What is Personal Information?
Personal information is information or an opinion that identifies an individual, or could reasonably identify an individual. This includes information whether true or not, and whether recorded in a material form or not.
3. Personal Information We Collect
We may collect the following types of personal information:
Property Owners and Clients
• Full name
• Contact details (email address, phone number, postal address)
• Identification details (where required for compliance)
• Bank account details for payments
• Property details and ownership information
• Communication history with us
Guests
• Full name
• Contact details
• Booking details (dates, property address)
• Identification information (where required by law or platform rules)
• Payment-related information (processed securely via third-party providers)
Website Users
• IP address
• Browser and device information
• Usage data (pages visited, time spent)
• Cookies and analytics data
4. How We Collect Personal Information
We collect personal information through:
• Direct contact (email, phone, online forms)
• Property management and booking platforms (e.g. Airbnb, Stayz)
• Our website
• Third-party service providers
• Cookies and analytics tools
5. Why We Collect Personal Information
We collect and use personal information to:
• Provide property management and short-term rental services
• Manage bookings, payments, and guest stays
• Communicate with owners, guests, and service providers
• Comply with legal and regulatory obligations
• Improve our services and website functionality
• Send administrative or service-related communications
• Marketing (only where consent has been provided or permitted by law)
6. Disclosure of Personal Information
We may disclose personal information to:
• Property owners (where relevant to a booking)
• Guests (where relevant to a property stay)
• Service providers (cleaning, maintenance, payment processors, IT services)
• Booking and channel management platforms
• Professional advisers (accountants, lawyers)
• Government authorities where required by law
We do not sell personal information.
7. Overseas Disclosure
Some third-party service providers or booking platforms may store data overseas. Where this occurs, we take reasonable steps to ensure overseas recipients comply with Australian privacy standards or equivalent protections.
8. Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. These steps include:
• Secure systems and access controls
• Use of reputable third-party platforms
• Limiting access to personal information on a need-to-know basis
9. Cookies and Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to improve user experience and website performance. You can disable cookies via your browser settings, though this may affect website functionality.
10. Access and Correction
You may request access to personal information we hold about you, or request corrections if the information is inaccurate, incomplete, or out of date. Requests can be made using the contact details below.
11. Complaints
If you believe we have breached your privacy, please contact us. We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website.
13. Contact Us
For privacy enquiries, access requests, or complaints, please contact:
Habito Property
ABN: 98 108 712 778
Email: info@habito.net.au
Address: 217 Flinders Street, Adelaide SA 5000